Refund policy

Returns, Exchanges & Warranty

30-Day Returns (Change of Mind)

You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email cam@speedtagger.com.au

Return address:
13 Barnes St, Goomeri QLD 4601

Items sent back without first requesting a return won’t be accepted.

Warranty Policy

1-Year Yard-Proof Warranty (Speed-Tagger Units)

All Speed-Tagger units are backed by our 12-month Yard-Proof Warranty from the purchase date.

What’s covered

• Defects in materials or workmanship
• Failures under normal use in typical yard and handling conditions

What’s not covered

• Damage from misuse, abuse, modification, improper maintenance, or unsafe animal restraint
• Cosmetic wear that does not affect function
• Liquid ingress beyond the product’s intended rating
• Corrosion from chemicals
• Damage caused by non-approved accessories or consumables
• Consumables (e.g., pins, batteries) except where failure is due to a manufacturing defect

Our remedy

At our discretion, we will repair, replace, or refund the unit. Replacements may be new or equivalent-to-new.

4-Year Tough Tags Warranty (Ear Tags)

All Tough Tags ear tags are backed by a 4-year warranty from the date of purchase.

What’s covered

• Manufacturing defects in materials
• Structural failure of the tag under normal livestock conditions
• Premature breakage not caused by external damage or misuse

What’s required for a claim

To lodge a claim, you must provide:

• Proof of purchase
• Clear photos of the defective tag
• Documentation describing the issue
• If possible, photo evidence of the tag in the animal’s ear

We may request the defective tag to be returned for assessment.

What’s not covered

• Damage caused by improper application
• Injury or tearing caused by fencing, yards, other cattle, or environmental factors
• Loss of tags due to external trauma
• Normal wear and fading over time

Our remedy

If the claim is approved, we will replace the defective tags or provide a credit at our discretion.

How to Make a Warranty Claim

Email cam@speedtagger.com.au with:

• Order number or proof of purchase
• Description of the issue
• Photos or video evidence
• Your return shipping address

If the claim is accepted, we’ll provide return instructions where required.
Unauthorised returns cannot be processed.

Your Rights Under Australian Consumer Law

This warranty is in addition to your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exchanges

The fastest way to get what you want is to return the item first. Once your return is accepted, place a new order for the replacement item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment.

If more than 15 business days have passed since approval, please contact cam@speedtagger.com.au

Questions?

Email cam@speedtagger.com.au — we’re here to help.